ATA provides claim management services acts in three ways. The first core product offering of claim management is advisory; we advise policy holders about their claim against a given financial product, represent them to ensure they receive the full funds to which they are entitled, and investigate claims in greater detail to provide impartial evidence from a credible source about the circumstance, merits or foundation of a given claim. ATA also reduces the operational burden associated by a financial claim by registering claims, providing clear information to policyholders, ensuring key documents are processed and filed, and expediting any claim assessment procedures contained within the wider claims process.

Moreover, ATA provides an assistance with the claim itself; namely, determining which party is responsible for any wrongdoing under the terms of a contract and the amount to be paid as part of the claim. If the product is simple (such as a guarantee) or the terms of the product are clear, this can be as simple as paying a financial sum to the party holding the policy. In claims involving more complicated products (such as performance bonds), ATA also investigates why contractual terms were breached and determines responsibility. 

Finally, ATA as a claim manager investigates wrongdoings regarding trade finance products. This typically takes the form of fraud prevention services, where companies can investigate claims to determine whether any fraudulent behaviour has taken place quickly and thoroughly to avoid frustrating legitimate customers.